Service and support
Frequently asked questions
Q: How do I set up a trading account?
A: Setting up an account is easy and fast. Click to create a real account and fill in the form. After completion, you will receive the login information immediately in your registered email. You can log in to our platform and click Deposit in the main menu to make deposits conveniently.
Q: Do you offer managed accounts? If so, what are the minimum deposits and fees?
A: We do not offer managed accounts at the moment, we are working hard to develop this service. But we have multiple account management systems, so if you are a trading veteran or have your own money manager, we will provide you with the best possible service.
Q: Can I change the base currency of my account?
A: Sorry, no, all our bids are settled in US dollars.
Q: Are my funds safe?
A: We ensure the safety of your funds through U.S. Markets in Financial Instruments regulations. The provisions are as follows: Client Funds Segregation Client funds are deposited in the company's separately isolated client accounts. These funds cannot pay creditors or repay any of the company's debts and expenses. Bank Accounts We operate and maintain our clients' accounts under the umbrella of a US financial institution. Investment Compensation Fund (ICF) The Investment Compensation Fund will ensure that companies can compensate all customers in the event of bankruptcy or failure to meet commitments. The cost of this compensation will be determined based on the customer's general claim level.
Q: When can I trade?
A: As soon as the account is funded, you can start trading. Log in to Services and Support, click Deposit in the main menu, choose your preferred deposit method, follow the instructions provided, and confirm your payment.
Q: What is the spread you offer?
A: We offer floating spreads as low as one pip. No repeated quotations: customers enjoy the most direct market price. You can learn more about spreads here. (hyperlink—price advantage)
Q: What is margin/margin ratio/available margin?
A: Margin can be regarded as the actual deposit required to maintain an open position. : Contract size/Leverage. For example, if you trade one standard lot of EUR/USD (let's assume its exchange rate is 1.4300), your account's base currency is USD and your leverage is 1:400, your margin is: 100/ 400= $0.3575. The margin ratio is a calculation formula of equity/margin X 100%. automatically.
Q: How is the margin calculated?
A: The foreign exchange margin is calculated as follows: Margin = [number of lots * (contract size/leverage)] * opening price. In the standard account, the contract size of all foreign exchange currencies is 100 units. For example, if the base currency of your trading account is US dollars, the leverage is 1:400, and the price for trading 1 lot of European and American pairs is 1.40000, the margin is calculated as follows: (1 * 100 /400) * Opening price = 0.35 USD Euro It is the main currency in the European and American currency pairs. Since your account is in US dollars, you will have a margin of US dollars in your account.